达人体验运营专家（AI智能方向） - 抖音电商
Core
Optimize the e-commerce business environment for creators and merchants on the Douyin platform by analyzing user feedback, identifying root causes of experience issues, and driving product/business process improvements.
Role type
Senior e-commerce experience operations specialist (AI/Creator direction)
Builds
Creator and merchant experience optimization initiatives, data monitoring systems, and process improvement workflows
Domain
E-commerce, Short video/live streaming platforms
Deliverable
product features
Required skills
Data analysis, SQL, Root cause analysis, Cross-functional collaboration, Strategic planning, Metric definition, Process optimization
Preferred skills
E-commerce industry experience, Experience with creator operations, Experience with experience-driven methodologies, AI/Smart direction experience
Responsibilities
Analyze creator consultation data to identify and resolve typical anomalies; Establish end-to-end mechanisms for experience insight, root cause analysis, and strategy implementation; Propose actionable product and business optimization suggestions from a merchant/creator perspective; Monitor key experience metrics and set up early warning systems to prevent issues; Drive the resolution of user issues to achieve core performance indicators.