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OGS Specialist (Mandarin Speaking) - LMO - Kuala Lumpur

Kuala Lumpur, Malaysia💼 Full-time🗓 2026-09-28

Core

Operational bridge translating policy intent into scalable workflows and decision frameworks for frontline teams.

Role type

Senior Operations Specialist (Policy & SOPs)

Builds

Operational knowledge bases, SOPs, and decision-making frameworks

Domain

BPO / Operations / Policy Governance

Required skills

Policy translation, SOP design, cross-functional coordination, data analysis, cultural nuance, AI tool usage

Preferred skills

QA process exposure, process improvement, high-volume environment experience

Technologies

AI tools

Responsibilities

Translate complex policies into actionable operational workflows; Build and maintain knowledge management systems and SOPs; Leverage AI tools to enhance documentation quality; Collaborate with Policy, Product, and Quality teams; Analyze quality metrics and appeals to identify execution gaps; Support global program management and process change implementation.

Seniority

Mid-Senior, hands-on IC

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