OGS Specialist (Mandarin Speaking) - LMO - Kuala Lumpur
Core
Operational bridge translating policy intent into scalable workflows and decision frameworks for frontline teams.
Role type
Senior Operations Specialist (Policy & SOPs)
Builds
Operational knowledge bases, SOPs, and decision-making frameworks
Domain
BPO / Operations / Policy Governance
Required skills
Policy translation, SOP design, cross-functional coordination, data analysis, cultural nuance, AI tool usage
Preferred skills
QA process exposure, process improvement, high-volume environment experience
Technologies
AI tools
Responsibilities
Translate complex policies into actionable operational workflows; Build and maintain knowledge management systems and SOPs; Leverage AI tools to enhance documentation quality; Collaborate with Policy, Product, and Quality teams; Analyze quality metrics and appeals to identify execution gaps; Support global program management and process change implementation.
Seniority
Mid-Senior, hands-on IC