AI Quality Assurance Team Lead, (Mandarin Speaking) Customer Support - Trust & Safety
Core
Lead a team of AI QA specialists to evaluate AI capabilities and accuracy through advanced AI model labeling for TikTok's customer support and trust & safety operations.
Role type
Senior IC AI Quality Assurance Team Lead
Builds
AI annotation workflows and model refinement processes for customer support bots
Domain
Social media / AI Trust & Safety
Deliverable
production ML models
Required skills
Team leadership, AI model labeling, process strategy development, cross-functional collaboration, data analysis, stakeholder management
Preferred skills
Customer support QA experience, Product operation collaboration, AI bot quality assurance knowledge
Technologies
AI annotation tools, AI model evaluation frameworks
Responsibilities
Lead and manage a team of AI QA specialists in Kuala Lumpur; Develop and implement AI Quality assurance strategies and processes; Conduct sample labeling during pre-launch and post-launch phases to monitor AI bot quality; Monitor key metrics and performance indicators to drive process improvements; Collaborate with cross-functional teams to address AI Quality Assurance challenges; Guide and onboard new team members.
Seniority
Senior, hands-on IC with team leadership
