Technical Support Specialist
Core
Technical bridge resolving escalated complex issues involving ERP integrations, APIs, and middleware for finance teams.
Role type
Senior IC technical support specialist
Builds
Cash flow clarity and working capital management for B2B payments
Domain
Fintech / Enterprise ERP
Deliverable
client delivery
Required skills
ERP troubleshooting, API diagnostics, SQL/database management, root cause analysis, log analysis, system integration, incident management, technical documentation
Preferred skills
Experience with SAP, Oracle, NetSuite, Microsoft Dynamics, ETL processes, token migrations, regression testing
Technologies
Jira, Salesforce, Intercom, NetSuite, Sage Intacct, Microsoft Dynamics, SQL, APIs, middleware
Responsibilities
Serve as escalation point for advanced technical issues involving ERP integrations and APIs; Perform in-depth log analysis and root cause analysis; Replicate and diagnose customer-reported issues in sandbox environments; Collaborate with Product and Engineering to validate releases and escalate bugs; Create and maintain advanced troubleshooting guides and knowledge base articles; Analyze escalation trends to recommend product improvements; Communicate complex technical concepts to customers.