Vendor Manager, MPO Support Ops
Core
Manage operational performance, quality, and compliance for outsourced vendor sites supporting customer service and advertising workflows.
Role type
Senior Vendor Manager (Operations)
Builds
Customer support operations and advertising tools/workflows
Domain
Advertising technology / Customer Support Operations
Required skills
Vendor relationship management, Business review facilitation (QBR/MBR), KPI tracking, Contract and SOW management, Data analysis (SQL), Process improvement, Stakeholder management
Preferred skills
Tech/e-commerce platform experience, Business metrics expertise
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