Vendor Management Specialist (VMS) - BPO Operations (69061)
Core
Manage day-to-day vendor management activities, operational performance, and continuous improvement initiatives across Vendor and Procurement operations for a BPO environment.
Role type
Senior Vendor Management Specialist (BPO Operations)
Builds
Operational vendor services and procurement processes
Domain
Business Process Outsourcing (BPO) and Procurement
Required skills
Vendor management, Procurement, Contract management, Supplier governance, Team management, Stakeholder management, Analytical thinking, Problem-solving, SLA/KPI monitoring, Process optimization
Preferred skills
International team collaboration, Continuous improvement methodologies
Responsibilities
Manage day-to-day vendor management related activities across operational teams, ensuring achievement of agreed SLAs and KPIs; Monitor, identify and report operational risks; Monitor continuous improvement initiatives and process optimization activities; Ensure quality, consistency, and compliance with approved procedures and governance standards; Provide transparent reporting, insights, and recommendations to the Service Manager; Collaborate with cross-functional teams to drive service excellence and customer satisfaction.
