智能质检运营专家-体验与服务
Core
Define and optimize quality assessment standards for AI and human customer service, build knowledge bases for quality inspection LLMs, and drive product improvements based on data insights.
Role type
Senior IC quality operations specialist (AI customer service)
Builds
Quality inspection LLM knowledge bases and case libraries
Domain
AI customer service / Quality assurance
Deliverable
production ML models
Required skills
SQL, data analysis, project management, cross-functional collaboration, BPO team management, business negotiation
Preferred skills
AI assistant operations, large model trends, product innovation
Responsibilities
Establish quality assessment standards for AI and human agents, analyze model data to identify business pain points, manage BPO annotation teams and settlement processes, build evaluation mechanisms for model accuracy