消费者到店综合服务Leader-体验与服务
Core
Lead consumer service delivery for on-site life services, managing team performance, optimizing service standards, and driving operational innovation to enhance user satisfaction.
Role type
Senior management leader for on-site service delivery
Builds
Service delivery operations and user experience strategies for life services
Domain
Life services industry (catering, travel, hospitality)
Required skills
Team management, service operation strategy, user experience design, data analysis, process optimization, innovation, product thinking
Preferred skills
Background in catering, travel, or hospitality industries
Responsibilities
Manage team business data and professional capability development, formulate and implement user-centric service standards, identify user pain points and drive operational improvements
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