TikTok Shop - Site Operations Manager
Core
Oversee end-to-end e-commerce fulfillment operations including inbounding, picking, packing, and outbound logistics to improve delivery experience and minimize costs.
Role type
Senior IC fulfillment node operations manager
Builds
Integrated FBT product solution and fulfillment network
Domain
E-commerce logistics and supply chain
Required skills
Operations management, third-party logistics (3PL) vendor management, capacity planning, cost management, safety compliance, continuous improvement, strategic planning, performance management
Preferred skills
Lean Six Sigma, Kaizen, SOP development
Technologies
WMS, TMS, ERP systems
Responsibilities
Manage end-to-end fulfillment operations; own and deliver operational KPIs and cost targets; provide strategic planning inputs for peak seasons; drive continuous improvement initiatives; champion network-wide strategic projects; establish objectives and metrics for safety, quality, productivity, and customer experience; set goals and measure team performance.
Seniority
Senior, hands-on IC