Director, PetSmart Services Offerings & Innovation
Core
Define, evolve, and optimize PetSmart's services portfolio (Salon, PetsHotel, Training) to maximize customer value, business growth, and enterprise profitability.
Role type
Director, Services Product Offering & Innovation
Builds
Service menus, packages, subscriptions, bundles, and innovation pipelines for Salon, PetsHotel, and Training services.
Domain
Retail / Consumer Services / Hospitality
Deliverable
product features
Required skills
Service portfolio strategy, pricing architecture, innovation pipeline management, cross-functional leadership, pilot-and-scale execution, customer trend analysis, business case development, premium mix optimization, cross-service integration.
Preferred skills
Retail, hospitality, or wellness industry experience.
Technologies
Microsoft Office (Excel, PowerPoint)
Responsibilities
Lead development of service portfolio and pricing recommendations; drive innovation initiatives and pilot programs; partner with Finance and Digital teams on systems alignment; influence enterprise leaders on strategic priorities; coach and develop team members.
Seniority
Director, strategic leadership with hands-on execution