Sr. Director Salon Delivery
Core
Leading operational execution, productivity, field performance, service quality, and margin realization across PetSmart's Salon business.
Role type
Sr. Director, Salon Service Delivery (Multi-unit Retail Operations)
Builds
Scalable operational standards, SOPs, accountability systems, and field execution strategies for a distributed salon footprint.
Domain
Retail / Salon Services / Hospitality
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational execution, workforce productivity optimization, customer experience management, financial performance balancing, multi-unit leadership, cross-functional stakeholder influence, strategic planning, data-driven decision making, team coaching and development, process improvement, compliance management.
Preferred skills
Experience in matrixed enterprise environments, labor-driven business operations, field operations influence, ambiguity navigation.
Technologies
Microsoft Office (Excel, PowerPoint)
Responsibilities
Lead operational execution strategies to improve consistency and service quality; Partner with Field Leadership to improve execution consistency and business performance; Optimize operational performance through productivity and throughput management; Partner cross-functionally with HR, Finance, and Analytics for operational readiness; Lead, coach, and develop home-office associates; Foster an inclusive culture of operational excellence.
Seniority
Senior, hands-on IC with strategic oversight