Store Lead
Core
Partner with Store Manager to support store team members, achieve sales performance, and ensure operational excellence as manager on duty.
Role type
Store Lead (Retail Operations)
Builds
Retail store operations and customer service experiences
Domain
Retail
Deliverable
product features
Required skills
Sales performance management, team coaching, operational planning, staff training, customer experience management, POS system operation, Microsoft Office proficiency, problem-solving, organizational skills
Preferred skills
Strategic thinking, diversity and inclusion advocacy, business outreach, data analysis via store reports
Responsibilities
Lead store staff to achieve sales, service, and operational expectations; model company values and coach team members; communicate priorities and sales information; assist in recruiting and fostering an inclusive environment; support business plans and analyze store reports; drive business outreach and lead communication; ensure proper staffing and execute operational tasks; train staff on internal functions and customer service standards; maintain store visual standards and brand initiatives.
Seniority
Individual Contributor, supervisory level