Chargeback Operations Analyst
Core
Investigate and resolve disputed credit card, debit card, and ACH transactions to minimize losses and help customers get unstuck.
Role type
Chargeback Operations Analyst
Builds
Loss prevention mechanisms and dispute resolution processes
Domain
Fintech / Retail / Fraud Prevention
Deliverable
client delivery
Required skills
Chargeback investigation, fraud incident resolution, data analysis, pattern recognition, SLA management, cross-functional collaboration
Preferred skills
E-commerce fraud experience, banking/fintech background, live transaction analysis
Technologies
Internal fraud systems and tools
Responsibilities
Investigate disputed transactions and resolve within timeframes, analyze account patterns to identify trends, collaborate with fraud and data teams to improve loss prevention, handle escalations from stakeholders, maintain SLAs for case resolution
Seniority
Junior to Mid-level, hands-on IC