履约体验运营专家-抖音电商
Core
Build and monitor a comprehensive experience metric system for e-commerce fulfillment, driving cross-functional initiatives to resolve user issues and optimize delivery processes.
Role type
Senior experience operations specialist (fulfillment)
Builds
Fulfillment experience metrics, alerting systems, and optimization strategies for delivery and logistics.
Domain
E-commerce / Logistics / Customer Experience
Deliverable
dashboards & analysis
Required skills
Experience operations methodology, data sensitivity, project management, cross-functional collaboration, structured communication, risk management, e-commerce fulfillment knowledge, systematic thinking.
Preferred skills
AI technology knowledge.
Responsibilities
Establish experience metric systems and alerting capabilities; analyze user feedback to identify root causes and prioritize optimization; drive cross-team projects to resolve complex experience issues; define and track experience strategy outcomes; support service experience strategies to ensure delivery value.
