TikTok Shop - Service Solution Program Manager
Core
Drive regional operational excellence for TikTok Shop's service and support center to ensure trustworthy experiences for buyers, sellers, and creators.
Role type
Senior Service Solution Program Manager
Builds
Service launch readiness programs and operational workflows for TikTok Shop
Domain
E-commerce / Marketplace operations
Required skills
Program management, project management, root cause analysis, stakeholder management, process improvement, risk management, cross-functional collaboration, regional policy translation, metric tracking
Preferred skills
eCommerce or marketplace platform experience, user-centric prioritization, high-standards delivery
Technologies
N/A
Responsibilities
Develop and manage product/service launch readiness programs; prioritize global and regional projects for partners and customers; perform root cause analysis to identify problems and opportunities; own end-to-end project management and master schedules; create and maintain readiness documentation and training materials; translate region-specific policies into process solutions; track key metrics and report progress; drive continuous improvement iterations with stakeholders
Seniority
Senior, hands-on IC