纠纷仲裁策略运营-TikTok Shop
Core
Identify core pain points in platform disputes using data and user/merchant feedback to generate insights and opportunities.
Role type
Strategy-level operations specialist for dispute arbitration
Builds
After-sales dispute rules and service strategies across different category scenarios
Domain
E-commerce platform operations and dispute resolution
Required skills
Data-driven analysis, experience with analysis tools, business analysis and judgment, logical thinking, problem-solving, communication and collaboration, risk awareness
Preferred skills
Experience with AI/LLM operations or training, passion for AI applications in e-commerce service, innovation, experience with e-commerce platform rules, experience in strategy operations or service experience operations
Technologies
Data analysis tools, AI/LLM
Responsibilities
Monitor and track metric anomalies, establish warning, feedback, analysis, and improvement follow-up mechanisms
Seniority
Mid-level, hands-on IC
