Platform Operations Team Lead - TikTok Safety Product (San Jose)
Core
Lead platform operations and content safety initiatives for TikTok, leveraging LLMs to optimize review efficiency and risk control while managing a local support team.
Role type
Senior IC platform operations team lead (content safety)
Builds
Scalable content safety systems and localized user support strategies
Domain
Social media / Trust & Safety / Content Moderation
Deliverable
production ML models
Required skills
Team management, incident response, data analysis, process optimization, cross-functional collaboration, escalations management, product management, risk control, LLM application
Preferred skills
AI/automation tool familiarity, ambiguity management, critical thinking, mentoring
Technologies
Large language models (LLMs), ticket support platforms
Responsibilities
Investigate reported tickets and coordinate global partner responses; manage local ticket support operations team and optimize feedback processes; identify operational bottlenecks and implement data-driven solutions; hire, coach, and upskill team members; partner with engineering and product teams to improve user support journey and system stability; represent regional operational needs in global planning.
Seniority
Senior, hands-on IC with team leadership
