Customer Solution Manager - TikTok Shop (Italian/Spanish/Dutch/Polish speaker) (Third Party Associate)
Core
Drive successful integration and onboarding of strategic e-commerce merchants onto the TikTok Shop platform by acting as a trusted technical advisor and solutions expert.
Role type
Customer Solution Manager (Third Party Associate)
Builds
Scalable, long-term success for merchants via 1st Party, 3rd Party Apps and API integrations
Domain
E-commerce marketplace integration
Required skills
Technical account management, system integration expertise, project management, cross-functional stakeholder coordination, technical concept analysis, business requirement mapping, attention to detail
Preferred skills
REST-ful/SOAP API experience, Shopify integration experience
Technologies
TikTok Shop platform, Shopify, Salesforce Commerce Cloud, Netsuite, APIs
Responsibilities
Partner with account management for onboarding strategic merchants and supporting post-onboarding troubleshooting; Act as trusted technical advisor guiding merchants through discovery, design, and implementation of integrations; Provide expert advice on industry best practices and integration patterns; Align merchants, technology partners, and system integrators to implement successful integrations; Collaborate with internal technical support and engineering teams for issue diagnosis and resolution; Capture learnings and market feedback to guide product roadmap.