TikTok Shop - Moderation Partner Operation Manager
Core
Manage vendor performance, oversee moderation workflows (merchant, product, content, live streaming), and drive operational efficiency for TikTok Shop's global e-commerce ecosystem.
Role type
Senior Operations Manager (Vendor Management & Moderation)
Builds
Safe and trusted e-commerce marketplace interactions for buyers, sellers, and creators
Domain
E-commerce, Marketplace Governance, Content Moderation
Required skills
Vendor management, BPO operations management, performance analysis, stakeholder collaboration, process optimization, KPI definition, team management, external partner management, data analysis (Excel/Feishu)
Preferred skills
Cross-functional partnership, innovation in operations, workflow design
Technologies
Excel, Feishu
Responsibilities
Manage vendor performance and detect risks, define scope and metrics for service providers, improve operational processes and tooling, manage teams and external partners, establish communication protocols with service providers
Seniority
Senior, hands-on IC