Customer Success Manager
Core
Partner with customer leadership and delivery teams to drive digital experience transformation, build best practices, and advise on maximizing value from the Bloomreach agentic personalization platform.
Role type
Strategic Customer Success Manager (SaaS)
Builds
Digital experience roadmaps and customer value realization programs for global brands
Domain
SaaS / Digital Experience / Personalization AI
Deliverable
client delivery
Required skills
Strategic account management, digital experience expertise, cross-functional collaboration, thought leadership, data analysis, SaaS platform knowledge
Preferred skills
SEO, Site Search, Merchandising tools, E-commerce, B2B consulting, Management experience
Technologies
Bloomreach platform, Loomi AI engine
Responsibilities
Influence customer mindset by showcasing unique value propositions, demonstrate digital experience vision reality, lead successful digital experience roadmaps, establish as trusted advisor, own customer satisfaction in strategic accounts
Seniority
Mid-level, hands-on IC