商家申诉运营专家-抖音电商
Core
Optimizing merchant appeal processes and strategies through data analysis to ensure smooth appeal linkages and improve merchant operating experience.
Role type
Senior operational specialist for merchant appeals and governance
Builds
Optimized appeal workflows, standardized manual/AI review processes, and productized solutions for merchant pain points
Domain
E-commerce / Platform Governance
Deliverable
product features
Required skills
Data analysis, Process optimization, Risk identification, Product management, Stakeholder communication, Project management
Preferred skills
E-commerce industry trends understanding, Cost-efficiency focus
Responsibilities
Analyze data and industry trends to understand merchant appeal needs; Manage and optimize standards for manual and automated appeal handling; Identify business risks and drive upstream process/strategy adjustments; Systematically梳理 merchant pain points and drive product iterations.
