Platform User Operations Specialist, TikTok Platform Responsibility
Core
Provide instant troubleshooting and consulting services to internal platform users for content safety platforms, resolving technical issues and maintaining SOPs.
Role type
Technical support specialist (platform operations)
Builds
Internal platform stability and user experience for content safety business partners
Domain
Internet technology / Content safety platforms
Required skills
Technical troubleshooting, SQL, HTML, JavaScript, HTTP protocols, ticket analysis, process improvement, independent work
Preferred skills
Complex SQL query construction, coding in programming languages, AI Operations experience, product optimization partnership
Responsibilities
Respond to user queries via internal platform and IM chat, troubleshoot technical issues using internal databases and engineering solutions, follow up to ensure issue resolution, analyze tickets for process improvements, assist in training and feedback projects
Seniority
Entry-level to Junior, hands-on IC