Technical Support Analyst
Core
Frontline technical support analyst diagnosing inquiries, performing basic troubleshooting, and triaging system issues for clients and internal teams.
Role type
Junior IC technical support analyst
Builds
Platform stability and client satisfaction for SaaS experience management platform
Domain
SaaS / Experience Management / Customer Support
Deliverable
client delivery
Required skills
SQL, APIs, JSON, Unix/Linux, Excel, ticketing systems, structured support workflows
Preferred skills
SaaS platform experience, data reading, simple querying
Responsibilities
Serve as primary point of contact for incoming technical requests; Perform routine system checks and basic validation; Diagnose access and configuration issues; Partner with Implementation and Customer Success teams; Maintain up-to-date documentation on common platform issues.
Seniority
Junior, hands-on IC