Senior Product Support Specialist
Core
Product Support Consultant helping beauty and wellness clients resolve issues with the Zenoti cloud-based software platform.
Role type
Senior Product Support Specialist (IC)
Builds
Customer support for a SaaS platform serving 30,000+ salons, spas, and fitness studios globally.
Domain
SaaS / Beauty and Wellness / Enterprise Software
Deliverable
client delivery
Required skills
supporting web-based enterprise applications, advanced support experience with data-driven web applications, logical and analytical problem solving, communication, working night shifts
Preferred skills
technology-centric background, experience in fast-paced startup environments
Technologies
cloud-based software, ticketing systems, web-based applications
Responsibilities
Work with customers to solve issues with using Zenoti, own customer reported issues and see problems through to resolution, consult with customers to ensure business operations run effectively, follow defined team processes when working on issues, be part of the ticketing system handling client reported issues, influence product direction by providing feedback on customer challenges