Trade Floor Support Engineer
Core
Provide hands-on technical support and troubleshooting for trading business units, ensuring seamless technology operations in a fast-paced financial environment.
Role type
Senior IC IT support engineer (trading floor)
Builds
Stable trading floor operations and user productivity
Domain
Financial services / Trading technology
Required skills
Windows desktop support, Active Directory, Exchange, ServiceNow, ITIL frameworks, VDI/Citrix, network connectivity, market data platforms (Bloomberg, LSEG, ICE), server/data center support
Preferred skills
Linux desktop support, CCNA, Microsoft Azure/M365 certifications, experience in hedge funds or trading firms
Technologies
Windows, Office 365, ServiceNow, Citrix, VDI, Bloomberg, LSEG Workspace, ICE, Active Directory, Exchange
Responsibilities
Serve as primary interface for trading business units; troubleshoot desktop, network, and application issues; manage incident/problem/change workflows; support market data platform integrations; assist with server/data center tasks
Seniority
Senior, hands-on IC
