客户服务工程师-数据平台
Core
Respond to internal user inquiries and troubleshoot errors on the data platform, providing solutions or workarounds based on logs and configuration.
Role type
Support-level data platform engineer
Builds
Internal data platform usage and reliability
Domain
Enterprise data platforms and BI tools
Deliverable
dashboards & analysis
Required skills
Troubleshooting, log analysis, configuration management, documentation, user requirement gathering, product feedback
Preferred skills
BI platform experience, data analysis tools (Power BI, Tableau, FineBI), web application basics
Responsibilities
Respond to user consultations and error reports, analyze exceptions using logs and configs, create and maintain FAQ and operational guides, collect user feedback for product optimization
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