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客户服务工程师-数据平台

杭州💼 Full-time🗓 2026-09-28

Core

Respond to internal user inquiries and troubleshoot errors on the data platform, providing solutions or workarounds based on logs and configuration.

Role type

Support-level data platform engineer

Builds

Internal data platform usage and reliability

Domain

Enterprise data platforms and BI tools

Deliverable

dashboards & analysis

Required skills

Troubleshooting, log analysis, configuration management, documentation, user requirement gathering, product feedback

Preferred skills

BI platform experience, data analysis tools (Power BI, Tableau, FineBI), web application basics

Responsibilities

Respond to user consultations and error reports, analyze exceptions using logs and configs, create and maintain FAQ and operational guides, collect user feedback for product optimization

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