Learning Experience Manager
Core
Design, expand, and implement training and development programs for a global workforce, managing a team of Learning Experience Leaders to ensure high-quality onboarding and continuous learning.
Role type
Senior Learning Experience Manager (Team Lead)
Builds
Training curricula, onboarding programs, and performance improvement initiatives for BPO and technical support staff.
Domain
Business Process Outsourcing (BPO) / Customer Experience / Technical Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design, team management (up to 8 direct reports), curriculum development, performance evaluation, stakeholder communication, project management, conflict management, organizational planning.
Preferred skills
BPO industry experience, technical support background, emergency coordination, instructional design.
Technologies
Microsoft Office, Google Suite
Responsibilities
Design and expand training programs aligned with product methodologies; manage a team of Learning Experience Leaders; coordinate and implement new hire onboarding; develop training courses for current employees; analyze training evaluation forms to identify trends; maintain training schedules and staff rosters; provide coaching and feedback; define and allocate resources for training initiatives.
Seniority
Senior, hands-on IC with management responsibilities