Senior Payments Specialist
Core
Manage payment operations, metrics, disputes, and merchant support for a global payments platform serving the beauty and wellness industry.
Role type
Senior Payments Operations Specialist
Builds
Reliable payment processing and dispute resolution for 30,000+ salon/spa/fitness clients
Domain
Fintech / Payments / Beauty & Wellness
Required skills
Payment operations management, dispute resolution, metrics analysis, operational efficiency, cross-functional partnership, RCA/data analysis
Preferred skills
Global payments landscape knowledge, automation/outourcing strategy
Technologies
Payment processors, POS systems, CRM
Responsibilities
Process payment metrics (decline rates, payouts), handle disputes and consult merchants, track operational efficiency, partner with engineering and processors, represent platform in escalated accounts, drive root cause analysis
Seniority
Senior, hands-on IC
