外包管理策略分析师 - TikTok生活服务
Core
Design and implement outsourcing improvement plans, manage BPO vendor relationships, and oversee project delivery for human review, labeling, and customer service operations.
Role type
Senior outsourcing strategy analyst (BPO operations)
Builds
Outsourcing processes, vendor SLAs, and operational reports for TikTok Life Services (POI, short video, live streaming, search)
Domain
Technology / Business Process Outsourcing (BPO)
Required skills
BPO operations management, SLA definition, vendor performance analysis, RCA (Revealed Comparative Advantage) index application, project planning, contract negotiation, data analysis (SQL, Python, Excel), English communication
Preferred skills
Strategic thinking, cross-functional team influence, complex project management, industry best practices knowledge
Technologies
SQL, Python, Excel
Responsibilities
Develop outsourcing improvement plans (error correction, process optimization, tool upgrades); Define SLAs and quality metrics for BPO vendors; Monitor vendor performance and resolve issues; Manage project requirements and delivery plans; Select, evaluate, and negotiate contracts with potential BPO suppliers.