TikTok LIVE - Global Customer Service Representative, Arabic Speaking
Core
Primary point of contact for Arabic-speaking customers, handling escalations and providing culturally sensitive support across multiple channels.
Role type
Senior Customer Service Representative (Arabic)
Builds
Customer trust and experience for the LIVE Platform
Domain
Social media / Live streaming / Customer support
Deliverable
client delivery
Required skills
Arabic language proficiency, customer service experience, escalation management, root cause analysis, knowledge management, cross-functional collaboration
Preferred skills
Live-streaming platform experience, Microsoft Office proficiency
Responsibilities
Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat; Translate and clarify complex policies; Document Q&A in Arabic and English; Identify root causes of escalated issues; Partner with product and operations teams to improve processes; Provide linguistic and cultural insights; Reduce repeat escalations through process improvements.
Seniority
Mid-level, hands-on IC