HiAgent技术支持-火山引擎
Core
Provide technical support and troubleshooting for large model applications, including model optimization, API integration, and platform usage.
Role type
Senior AI Technical Support Engineer
Builds
Large model application services and support infrastructure
Domain
Artificial Intelligence / Large Language Models
Deliverable
client delivery
Required skills
Large model troubleshooting, K8s cluster operations, network diagnostics, API integration, technical documentation, data analysis with SQL/Python, prompt engineering, model fine-tuning (LoRA/P-Tuning)
Preferred skills
Private deployment experience, cloud platform knowledge (AWS/Azure), CKA certification, cloud expert certification
Responsibilities
Respond to and resolve customer technical issues regarding large model applications; Analyze root causes of complex technical problems and coordinate cross-team fixes; Build FAQ knowledge bases and intelligent customer service systems; Produce technical documentation and conduct training sessions; Extract product optimization requirements from customer feedback; Establish disaster recovery and emergency response mechanisms for large model services.