NLP算法工程师-抖音智能客服
Core
Building next-generation intelligent customer service solutions for Douyin using LLM/MLLM to enhance user experience and support agent-assisted workflows.
Role type
Senior IC NLP/LLM algorithm engineer (customer service)
Builds
Hosted customer service systems, agent-assisted capabilities, and multimodal interaction features for C-end users.
Domain
Consumer internet + Large Language Models (LLM/MLLM)
Deliverable
production ML models
Required skills
Machine learning fundamentals, traditional NLP, LLM/MLLM architecture, RAG, Workflow orchestration, Agent design, Risk monitoring, Multimodal understanding (text/audio/video), Model training (RM/RL), Data flywheel design
Preferred skills
Audio multimodal experience, Publications in top-tier CS conferences/journals, Competitive programming awards
Technologies
LLM frameworks, ML frameworks, RAG systems, VoIP integration tools
