Senior Machine Learning Scientist
Core
Define new ML features, research algorithms, and rapidly prototype solutions to improve customer support experiences across service, sales, and ecommerce channels.
Role type
Senior Machine Learning Scientist (Product-focused IC)
Builds
Production-ready ML models and prototypes for customer support automation
Domain
Customer Support / SaaS / Applied Machine Learning
Deliverable
production ML models
Required skills
Applied machine learning, statistical experiment design, programming, scientific thinking, problem framing, data analysis
Preferred skills
Track record shipping ML products, PhD or research experience, deep expertise in NLP/Deep learning/Bayesian methods/Reinforcement learning/clustering, SQL, data visualization
Technologies
Transformer neural networks, clustering algorithms, supervised models, unsupervised algorithms, matplotlib, SQL
Responsibilities
Identify areas where ML creates value, conduct exploratory data analysis, research appropriate algorithms, perform offline evaluation, partner with engineers to bring prototypes to production, measure and socialize learnings
Seniority
Senior, hands-on IC
