Senior Collections Specialist
Core
Senior Collections Agent responsible for recovering delinquent accounts through negotiation, empathy, and personalized payment solutions for borrowers.
Role type
Senior IC collections specialist
Builds
Collection outcomes and borrower repayment agreements
Domain
Financial services / Credit recovery
Required skills
negotiation, empathy, delinquency management, FDCPA/TCPA compliance, KPI-driven performance, time management
Preferred skills
high-risk account recovery, settlement negotiation, state-specific regulations, performance metric analysis, de-escalation techniques
Technologies
Collections platforms, CRM systems
Responsibilities
Offer personalized solutions to bring accounts current, exceed KPIs for dollars collected and promise-to-pay commitments, participate in process efficiency initiatives, secure and uphold payment agreements within 7 days of contact, de-escalate challenging conversations, analyze performance metrics to optimize productivity