Concierge Executive
Core
Welcome and assist tenants and visitors in an office building lobby, acting as the face of the brand and supporting tenant activation.
Role type
Concierge Executive
Builds
Premium customer experience and community engagement within the building precinct
Domain
Real Estate / Hospitality
Deliverable
physical/clinical work
Required skills
Hospitality experience, customer service delivery, proactive engagement, brand representation, experience curating experiences
Preferred skills
Innovation in customer experience, reviewing feedback, identifying trends
Technologies
Best practice tools, CX training platforms
Responsibilities
Greet and serve tenants and visitors, act as a key source of knowledge about the asset and local precinct, identify opportunities to innovate the customer experience, participate in customer experience training and quality assurance programs
Seniority
Individual Contributor