TikTok LIVE - Global Customer Service Representative, Turkish Speaking
Core
Resolve complex customer and creator inquiries for TikTok's live-streaming platform in the Turkish market.
Role type
Global Customer Service Representative (Turkish)
Builds
Customer support operations for TikTok LIVE traffic and ecosystem
Domain
Social media / Live streaming / Customer support
Deliverable
client delivery
Required skills
Turkish language proficiency, complex issue resolution, CRM tool management, escalation handling, cross-functional coordination, process improvement, quality assurance
Preferred skills
Live-streaming platform experience, Microsoft Word, Microsoft Excel
Responsibilities
Manage customer/creator inquiries via CRM and direct contact; Identify root causes of escalated issues and provide resolutions; Summarize Q&A and log into knowledge management tools; Escalate critical/high-risk cases to appropriate authorities; Coordinate with other teams to resolve issues and ensure close-loop; Identify ongoing issues to reduce escalation rates; Respond to internal and external escalations professionally; Support ad-hoc projects.
Seniority
Mid-level, hands-on IC