Housekeeping Order Taker
Core
Central communication point for the housekeeping department, handling guest requests, managing room status updates, and coordinating staff tasks to ensure operational efficiency and guest satisfaction.
Role type
Housekeeping Order Taker / Front Office Support
Builds
Room status updates, task assignments, and inventory restocking for hotel housekeeping operations
Domain
Hospitality / Hotel Operations
Required skills
Guest request handling, Room status tracking, Staff coordination, Inventory monitoring, Record keeping, Communication, Computer literacy, Multitasking, Customer service, Housekeeping procedures knowledge
Preferred skills
Luxury hotel experience, Calm under pressure
Technologies
Computer systems, Software for logging and record management
Responsibilities
Receiving and processing guest requests for housekeeping services, Maintaining up-to-date records of room statuses, Dispatching tasks to room attendants and housekeeping staff, Serving as a liaison between housekeeping, guests, and other departments, Maintaining detailed logs of requests and lost and found items, Monitoring guest supply inventory
Seniority
Individual Contributor, Operational Support