Service Manager
Core
Lead and coach a team of employment service providers to connect people with disabilities, injuries, or health conditions to sustainable employment.
Role type
Service Manager (Employment Services)
Builds
Employment placements and service delivery for clients with barriers to work
Domain
Social Services / Employment Services
Deliverable
client delivery
Required skills
Team leadership, coaching and mentoring, KPI management, financial reporting and forecasting, stakeholder liaison, customer service, risk governance
Preferred skills
Experience motivating employees, experience working with clients to overcome challenges
Technologies
None stated
Responsibilities
Ensure team KPIs and contractual obligations are met; Establish clear direction for team operations across locations; Develop team capacity through leadership and coaching; Provide monthly financial reporting and forecasting; Maintain client focus and service excellence; Report on business risk and governance.
Seniority
Mid-Senior, hands-on IC with team management