Mitarbeiter telefonischer Kundenservice (w/m/div.)
Hybrid
Core
Identifying customer issues and handling inquiries via phone, email, or live chat using standardized solutions.
Role type
Customer service representative
Builds
Customer support solutions
Domain
Customer service
Deliverable
client delivery
Required skills
Phone communication, email communication, live chat, problem-solving, process tracking, PC proficiency, technical affinity
Preferred skills
Shift work flexibility, weekend availability
Responsibilities
Identify customer issues, handle inquiries via phone/email/chat, offer solutions or escalate to specialists, track processing status in systems
Seniority
Individual contributor