[Internship] Customer Service Intern
Core
Handle customer inquiries and service requests across digital support channels including email, chat, and self-service platforms.
Role type
Customer Service Intern
Builds
Customer support operations and service quality monitoring
Domain
Technology services / Customer Support
Deliverable
dashboards & analysis
Required skills
SQL, English proficiency, database concepts, customer-centric mindset, communication, collaboration, attention to detail
Preferred skills
Japanese language, proactive attitude, adaptability
Responsibilities
Handle customer inquiries via email, chat, and self-service platforms; Monitor service quality using KPIs and dashboards; Document recurring issues and process gaps; Support implementation of corrective actions.
Seniority
Intern
