Quality Assurance Specialist - Dallas Opportunity Center
Core
Conducts surveillance of workforce activities using statistical sampling, audit, and observation to evaluate compliance with policies and contract requirements.
Role type
Quality Assurance Specialist
Builds
Monitoring reports and continuous quality improvement processes for workforce development operations
Domain
Workforce development / Human services
Deliverable
dashboards & analysis
Required skills
Statistical sampling, audit techniques, observation, report writing, data analysis, database access, knowledge of federal/state/local laws
Preferred skills
Case management experience, familiarity with performance monitoring indicators
Responsibilities
Conduct surveillance of workforce activities, implement continuous quality improvement processes, evaluate internal reports, review customer survey data, document case manager performance, ensure performance reviews conform to State guidelines, provide monitoring reports to QA Manager