Quality Assurance Specialist - Dallas
Core
Conducts surveillance of workforce activities using statistical sampling, audit, and observation to evaluate compliance with policies and contract requirements.
Role type
Quality Assurance Specialist
Builds
Monitoring reports and continuous quality improvement processes for case management operations
Domain
Social Services / Workforce Development
Deliverable
dashboards & analysis
Required skills
Statistical sampling, audit techniques, observation, report writing, data analysis, regulatory knowledge
Preferred skills
Case management experience, familiarity with federal/state/local laws, complex environment adaptability
Responsibilities
Conduct surveillance of workforce activities, implement continuous quality improvement processes, evaluate internal reports, review customer survey data, document case manager performance, ensure performance reviews conform to State guidelines, provide monitoring reports to QA Manager
