Warranty and Returns Specialist
Core
Tier 2 customer support specialist handling warranty claims, returns, and escalations for Bosch Home Comfort products in North America.
Role type
Senior IC customer support specialist (warranty & returns)
Builds
Accurate warranty/return claim resolutions and updated product information for consumer and business customers
Domain
Home Comfort (HVAC/Hydronic Heating) + Customer Support
Deliverable
client delivery
Required skills
Advanced problem solving, data entry, claim administration, process improvement, training delivery, Microsoft Office proficiency, SAP navigation
Preferred skills
HVAC/Hydronic Heating industry expertise, Bosch systems proficiency (BST, FHP), project team experience, analytical critical thinking
Technologies
SAP, Microsoft Office (Word, Excel, PowerPoint), Teams, Skype, Bosch Online Tools, BST, FHP
Responsibilities
Review and approve warranty/return claims; resolve escalated customer inquiries; monitor claims from submission to credit posting; maintain training documents and warranty tools; support product launch projects; drive process efficiency initiatives; provide training on policies.
Seniority
Senior, hands-on IC