Customer Care Agent (English only/ night shift)
Remote
Core
Support players of Disney Dreamlight Valley by resolving customer requests via tickets and phone, ensuring high-quality service and player satisfaction.
Role type
Customer Care Agent (Gaming)
Builds
Player support experience and operational excellence within a global gaming company
Domain
Gaming / Customer Support
Deliverable
client delivery
Required skills
Fluent English (written and spoken), Ukrainian proficiency, digital literacy, workload management, prioritization, problem-solving, empathy, communication
Preferred skills
Ability to work under pressure, proactive approach, adaptability
Technologies
MS Office, CRM/ticketing tools
Responsibilities
Handle customer requests via tickets and phone, investigate and resolve issues using internal tools, track and document cases, escalate complex cases, identify recurring issues to improve processes