Conseiller Clientèle F/H
Core
Manage customer relationships for water and sanitation services, handling inquiries, billing, new connections, and financial recovery across physical and digital channels.
Role type
Customer service representative (water & sanitation)
Builds
Customer service interactions, billing management, new connection subscriptions
Domain
Utilities (water supply and wastewater)
Deliverable
client delivery
Required skills
Customer relationship management, billing administration, financial recovery, new connection processing, incident reporting, administrative handling
Preferred skills
Autonomy, teamwork, stress management, computer literacy
Technologies
General computer systems
Responsibilities
Manage customer contacts via phone, email, web, and in-person; process billing and payment updates; handle new connection requests and subscriptions; manage customer complaints and incidents; assist with financial recovery for delinquent accounts; welcome visitors and guide them at the agency
Seniority
Junior to Mid-level, hands-on IC