Relief Assistant Manager (Duty Manager)
Core
Lead the guest journey from check-in to check-out, manage team performance, and ensure safety and security across all hotel departments.
Role type
Senior IC hotel operations manager
Builds
Seamless guest experiences and operational stability for the hotel
Domain
Hospitality / Hotel Management
Required skills
Guest journey management, team coaching, safety and security oversight, loyalty program management, cross-departmental coordination, PMS proficiency (Opera Cloud), First Aid and CPR certification, Responsible Service of Alcohol accreditation
Preferred skills
Proactive problem-solving, adaptability, shift flexibility
Technologies
Opera Cloud, Microsoft Word, Outlook
Responsibilities
Lead the guest journey from check-in to check-out, tune in to guest feedback and resolve issues, coach and support the team, maintain safety and security standards, drive loyalty programs, jump in across departments to ensure smooth operations
Seniority
Senior, hands-on IC