Front Office All-rounder
Core
Provide front desk operations including guest registration, departure, account management, and concierge services for a 473-room hotel.
Role type
Front Office All-rounder
Builds
Guest check-in/check-out processes, accurate guest accounts, and hotel information services
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
shift work flexibility, customer service, attention to detail, reliability, security procedure adherence, luggage handling, car parking/retrieval, tourism information provision
Preferred skills
RSA certificate, open unrestricted driver's licence
Responsibilities
Handle guest registration and departure; manage guest accounts; answer incoming calls professionally; maintain security procedures; provide concierge services including luggage handling, car parking, and local recommendations