Front Desk Agent
Core
Overnight Front Office Agent responsible for greeting guests, managing check-ins/check-outs, resolving complaints, and upselling at the Fairmont Century Plaza hotel.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, loyalty program enrollments, and billing transactions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, cash handling, billing transactions, upselling, loyalty program enrollment, complaint resolution, PMS usage, Microsoft Office, typing (25 wpm), basic math
Preferred skills
Hospitality Diploma, 2 years relevant experience, 1 year Front Desk experience, previous PMS experience
Technologies
PMS, Microsoft Windows applications
Responsibilities
Greet guests and provide a warm welcome, check guests in and out, resolve guest complaints, handle cash and credit card transactions, upsell room types, enroll guests in loyalty programs, maintain lobby cleanliness and order
Seniority
Entry-level to Mid-level, hourly employee