Front Office Receptionist
Core
Manage guest check-ins/check-outs, reservations, and inquiries while handling complaints and coordinating room moves to ensure positive guest experiences.
Role type
Front Office Receptionist
Builds
Guest arrival/departure processes, reservation records, and guest satisfaction
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest check-in/check-out, Reservation management, Complaint handling, Inter-departmental liaison, Telephone etiquette, Time management
Preferred skills
Opera PMS, Previous hotel front office experience