Reservation Agent
Core
Part-time Reservations Agent managing bookings, guest inquiries, and revenue optimization for a cluster of Auckland CBD hotels.
Role type
Part-time reservations agent
Builds
Hotel reservations and guest stays
Domain
Hospitality / Hotel Operations
Required skills
Reservation system management, guest communication, upselling, rate management, invoice processing, group coordination
Preferred skills
Opera PMS expertise, Accor ResWeb/DataWeb familiarity, 5-star luxury hospitality experience, negotiation skills
Responsibilities
Process and input group, FIT and corporate reservations; Answer calls promptly and obtain relevant guest information; Update group checklists and send invoices; Provide upselling opportunities and recruit onto loyalty programs; Liaise with Sales and F&B teams for events; Check and update rates in the computer system; Maintain positive selling approach to maximize yield.